---
title: "Contact us, we're here to help."
url: https://www.ibani.com/en/contact
lang: en
---

Customer service based in Geneva

# Contact us, we're here to help.

A question about your account, a rate or a transfer? Our team replies to you personally — **no bots, no offshore call centre**.

[+41 22 512 00 56](tel:+41225120056) Write a message

**4 languages** FR · EN · DE · IT

**4.7/5** 2,000+ reviews

**Geneva** Local support

Our opening hours

Monday – Friday 09:30–12:30 · 14:30–17:30

Public holidays 2026 — Geneva

-   1 JanuaryNew Year's Day
-   3 – 6 AprilGood Friday · Easter Monday
-   1 MayLabour Day
-   14 MayAscension Day
-   25 MayWhit Monday
-   1 AugustSwiss National Day
-   10 SeptemberGeneva Fast
-   25 DecemberChristmas Day
-   31 DecemberRestoration of the Republic

Several ways to reach us

## Choose the channel that suits you.

[### By phone Talk directly to a person from our customer service, guaranteed without elevator music. +41 22 512 00 56](tel:+41225120056)### By email Write to us via the form below or directly to our address: a quick reply is guaranteed. hello@ibani.com### By appointment Our offices are in the centre of Geneva. We'll be glad to welcome you in person, by appointment. Rue du Prince 10, 1204 Geneva

Write to us

## Send us a message

Fill in the form below: a member of our team will get back to you shortly.

Please fill out all the fields.

Message sent! A member of our team will reply to you shortly.

Or find us on social networks:

Meet us

## Our addresses in Geneva

### Mailing address

ibani SA
c/o CMD Conseils Sàrl
Avenue Ernest-Pictet 31
1203 Geneva, Switzerland

For any mail requests, please write to us at this postal address.

### Office address

Rue du Prince 10
1204 Geneva, Switzerland

Our offices are in the centre of Geneva and we are very happy to welcome you in person. Please contact us in advance to make an appointment.

[![SO-FIT Logo](https://www.ibani.com/images/sofit-light.svg)](https://so-fit.ch/)

## Swiss financial intermediary subject to the AMLA regulatory framework

Your money is handled with the highest regulatory rigour.

ibani SA is a Swiss FinTech company established since 2018 in the heart of Geneva, Switzerland. We are a financial intermediary audited for its activity with thousands of clients and transactions successfully processed.

ibani SA is affiliated with [SO-FIT](https://so-fit.ch/) as a financial intermediary within the meaning of article 2 para. 3 of the Anti-Money Laundering Act (AMLA). SO-FIT is a self-regulatory organisation recognised by the Swiss Financial Market Supervisory Authority ([FINMA](https://www.finma.ch/en/authorisation/self-regulatory-organisations-sros/sro-members-search/)).